Last updated: 10-06-2026

​

Who we are:

This Privacy Policy explains how NeoMoto (“we”, “us”) collects, uses, and shares personal information when you visit or make a purchase from https://www.neomoto.in/.

Contact: help.neomoto@gmail.com | +91 7996366686
Location: Kudlu Gate, Bangalore (customers may search Google Maps for the exact location)

​

Information we collect:

We may collect:

• Identity & contact details: name, email, phone number, billing/shipping address

• Order details: items purchased, order value, payment status (we do not store full card details)

• Account data (if applicable): login and preferences

• Device & usage data: IP address, browser/device info, pages viewed, approximate location, cookies and similar technologies

• Support communications: messages and emails you send us

How we use your information:

We use personal information to:

• process and fulfill orders (including production/processing, shipping, delivery updates)

• provide customer support

• prevent fraud and unauthorized activity

• improve our website and services

• send service communications (order confirmations, shipping updates)

• send marketing communications where permitted (you can opt out)

Cookies & analytics:

We use cookies and similar technologies for site functionality and analytics. You can control cookies via your browser settings (some site features may not work properly if cookies are disabled).

​

Sharing your information:

We may share information with:

• shipping/logistics partners (to deliver your order)

• payment providers (to process payments)

• service providers that help operate our website (analytics, communications)

• authorities where required by law or to protect rights and safety

We do not sell your personal information.

International processing:

If you place an international order or access the site from outside India, your information may be processed in countries where our service providers operate. We take reasonable steps to protect your information.

​

Data retention:

We retain information as needed to fulfill orders, provide support, comply with legal/tax obligations, and resolve disputes.

​

Your choices & rights:

Subject to applicable law, you may request access, correction, or deletion of your personal information (where legally permitted), and you may opt out of marketing communications. Contact help.neomoto@gmail.com.

Security:

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Changes to this policy:

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date

NeoMoto — Refund Policy (No Returns / Made-to-Order)
Last updated: 10-06-2026

No returns / no refunds:
Because NeoMoto products are custom-made upon ordering, we do not accept returns, exchanges, or offer refunds once an order is placed and confirmed.

Order changes & cancellations:
Requests to change or cancel an order are not guaranteed, as production may begin quickly. Contact us immediately with your order details. If processing/production has started, we may be unable to cancel or modify the order.

Damaged, defective, or incorrect items:
If you receive an item that is damaged in transit, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos/videos of the item and packaging (an unboxing video, is a must for instant verification and faster replacements). If verified, we’ll provide an appropriate resolution such as repair, replacement, or missing parts, depending on the case.
 
Shipping delays:
Delivery timelines are estimates and are subject to product availability and potential restocking delays (see Shipping Policy). Shipping delays alone do not qualify for refunds.
Contact
help.neomoto@gmail.com | +91 7996366686

NeoMoto — Shipping Policy (India + International)
Last updated: 10-06-2026
 
Order processing (made-to-order):
NeoMoto products are custom-made upon ordering. Certain popular products would be in stock and certain ones would be custom made upon order confirmation. Processing/production begins after successful payment and order confirmation.
 
Delivery timelines (after dispatch):
Delivery timelines are estimates and are counted after dispatch (not from the order date). We aim to deliver within the timelines stated below.

Domestic (India)

• Metro cities: 3–5 business days

• Rest of India: 5–10 business days

International Delivery timelines vary by destination, carrier service levels, and customs clearance. We’ll share tracking and an estimated delivery window after dispatch.

Product availability, restocking & delays:
All delivery timelines are subject to product availability. Prices are subject to change depending on market availability of parts. No prior intimation would be given before an order is placed. Prices at the time of order confirmation would be final. If a product (or required materials/components) is unavailable and needs restocking, dispatch and delivery may be delayed. We may contact you with an updated dispatch estimate.
Delays may also occur due to factors outside our control (courier disruptions, weather, strikes, address issues, remote-area servicing, or customs holds for international shipments).

Duties, taxes & fees (international):
For international orders, any customs duties, import taxes, or local fees are the customer’s responsibility and may be collected by the destination country or courier.

Address accuracy & failed deliveries:
Customers must provide a complete and accurate shipping address and reachable phone number. If a shipment is returned due to incorrect/incomplete address details or repeated failed delivery attempts, reshipping may require an additional shipping charge.

Contact:
help.neomoto@gmail.com | +91 7996366686
Location: Kudlu Gate, Bangalore (customers may search Google Maps for the exact location)